Contact Us
Keep your details private
Whatever the reason for getting in touch, the contact form is for questions and comments about the site itself. Financial details, passwords, PINs, and scans of identity documents should never go through it. No website form is a secure channel for that kind of information, and no reputable reviewer would ask for it. If a page ever asks you to send such material through a form, treat that as a warning sign rather than a request to comply.
Where to get help with gambling
If gambling is causing difficulty, the contact form is not the right place to turn. Independent support services exist for exactly that purpose, and they are staffed by people trained to help without judgement. Their counsellors listen, and they can talk through options such as self-exclusion and setting deposit limits. Reaching out to a dedicated service is the safer and more direct route than messaging a review website.
How the team responds
Messages are read and answered in English, so writing in English is the most straightforward way to get a response. The team works through enquiries in the order they arrive, and a reply should come within a reasonable time. Complex questions may take longer, since checking the facts properly matters more than replying quickly with the wrong answer. If the matter is urgent, say so plainly at the start of the message.
Before sending anything, consider whether the information truly needs to be shared. Account numbers, card details, and passport copies have no place in a message to a review site. A responsible team will never need them, and anyone who claims otherwise should be treated with caution. When in doubt, leave the sensitive material out and explain the issue in general terms instead.
For anyone who has already sent financial or identity information through a form and now regrets it, the sensible step is to contact the relevant financial institution or identity-protection service directly. Acting quickly limits the potential harm. This site will never ask for such details, and readers should approach any request for them with suspicion.
Gambling should remain an enjoyable pastime. If it stops being that, or if the urge to chase losses takes hold, the help services are the right place to start. They are free, confidential, and available to anyone in New Zealand. The contact form serves a different purpose entirely, and keeping the two separate protects everyone involved.